Privacy Policy

Last updated: August 26, 2026

Grab A Bite Online (“Grab A Bite,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use grababite.online, place an order, create an account, or otherwise interact with our services, how we use that information, and the choices available to you.

Information We Collect

We may collect the following types of information:

  • Contact information: Your name, email address, phone number, and delivery address when you create an account, place an order, contact us, or subscribe to communications.
  • Order information: Details about the products or meals you order, order history, delivery or pickup preferences, special instructions, and other information you provide when placing an order.
  • Payment information: Payment transactions may be processed through third-party payment providers. We do not store your complete payment card details on our servers.
  • Account information: Information associated with your Grab A Bite account, such as login details and account preferences.
  • Communications: Information you provide when contacting us through email, SMS, customer support, or other communication channels.
  • Usage information: Information about how you use our website, including pages viewed, links clicked, browser type, device information, approximate location, IP address, and similar analytics information.
  • Cookies and similar technologies: We may use cookies, pixels, and similar technologies to keep our website functioning, understand how visitors use our website, and improve our services and advertising.

How We Use Your Information

We may use the information we collect to:

  • Process, confirm, and fulfill your orders.
  • Arrange and manage delivery or pickup.
  • Communicate with you about your orders, including confirmations, updates, delivery notifications, and customer service messages.
  • Create and manage your Grab A Bite account.
  • Respond to questions, requests, and customer support inquiries.
  • Send promotional emails, SMS messages, and other marketing communications when you have provided the required consent.
  • Provide personalized offers, promotions, and recommendations.
  • Understand how customers use our website and improve our products, services, and online experience.
  • Analyze website traffic and customer activity.
  • Prevent fraud, abuse, unauthorized activity, and security threats.
  • Comply with applicable laws, regulations, legal processes, and governmental requests.

SMS / Text Messaging

If you choose to subscribe to SMS communications from Grab A Bite Online, you agree to receive recurring text messages at the phone number you provide.

Depending on the type of messages you have opted into, SMS communications may include order updates, delivery or pickup notifications, promotional offers, new product announcements, and other service-related communications.

Marketing SMS consent is not a condition of purchasing from Grab A Bite Online.

Message frequency may vary. Message and data rates may apply.

You can opt out of marketing text messages at any time by replying STOP to a marketing message. You may reply HELP for assistance.

Certain transactional or operational messages may still be sent when reasonably necessary to fulfill an order or provide a service you have requested.

Email Marketing

If you subscribe to our email communications, we may send you information about new products, promotions, special offers, updates, and other Grab A Bite Online news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails. You may continue to receive essential transactional or service-related emails, such as order confirmations and account-related messages.

How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers when reasonably necessary to operate Grab A Bite Online and provide our services. These providers may assist with areas such as:

  • Website hosting and technology services.
  • Online ordering and payment processing.
  • Delivery and fulfillment.
  • Email and SMS communications.
  • Customer support.
  • Analytics and website performance.
  • Advertising and marketing.
  • Secure data storage and database services.

These service providers may only access information as reasonably necessary to perform services on our behalf and may be subject to their own privacy policies.

We may also disclose information when required or permitted by law, including to comply with legal obligations, protect our rights, prevent fraud or abuse, or protect the safety and security of our customers, business, website, or others.

Advertising and Analytics

We may use analytics, advertising, and similar technologies to understand how visitors interact with grababite.online and to help us measure and improve our marketing.

Where permitted by applicable law, we may use information such as website activity, purchase history, or customer interactions to provide relevant advertisements, offers, or promotions.

We may also work with advertising platforms that allow us to create audiences or similar/lookalike audiences for advertising purposes.

Cookies

Grab A Bite Online may use cookies and similar technologies to:

  • Keep our website functioning properly.
  • Remember preferences and settings.
  • Understand website traffic and usage.
  • Improve website performance.
  • Measure advertising and marketing effectiveness.
  • Provide more relevant content and offers.

You can adjust your browser settings to block or delete cookies. Some website features may not function properly if certain cookies are disabled.

Your Choices and Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

You may:

  • Unsubscribe from marketing emails using the unsubscribe link in our emails.
  • Reply STOP to applicable marketing SMS messages.
  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information, subject to applicable legal and operational requirements.
  • Ask questions about how your information is collected or used.

To submit a privacy request or ask a privacy-related question, contact us at:

Email: info@grababite.online

We may need to verify your identity before completing certain requests.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or method of electronic transmission is completely secure. We cannot guarantee the absolute security of your information.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, resolve disputes, comply with legal obligations, enforce agreements, and protect our legitimate business interests.

When personal information is no longer reasonably required, we may securely delete or anonymize it in accordance with our practices and applicable law.

Children's Privacy

Grab A Bite Online is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Third-Party Services and Links

Our website may use or link to third-party services, websites, payment providers, delivery services, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party services. We encourage you to review the privacy policies of those services before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy. Your continued use of grababite.online after changes are posted means that you acknowledge the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Grab A Bite Online handles personal information, please contact us:

Grab A Bite Online
Website: grababite.online
Email: info@grababite.online