Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at grababiteonline@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at grababiteonline@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at grababiteonline@gmail.com.

Last updated: August 26, 2026

Grab A Bite Online prepares fresh meals based on weekly customer orders. This policy explains how cancellations, refunds, and order issues are handled.

Weekly Order Cutoff

Our weekly menu is released every Tuesday, and orders for the upcoming week close at 12 PM on Saturday.

Because meals are purchased and prepared based on the orders received, cancellation or changes may not be possible after the Saturday 12 PM cutoff.

If you need to cancel or change an order, please contact us before the Saturday 12 PM cutoff.

Refunds

A refund may be available when:

• Grab A Bite is unable to fulfill your order.
• An item is missing from your order.
• You receive an incorrect item.
• Your meals arrive damaged or otherwise unsuitable.
• A refund is required under applicable consumer-protection law.

Approved refunds will generally be returned to the original payment method used for the order.

Food Quality Issues

If your meals arrive damaged, spoiled, or otherwise unsuitable, please contact us as soon as possible after delivery.

Please provide your order number and, where appropriate, photographs of the affected meal or packaging so that we can investigate and resolve the issue.

Depending on the circumstances, we may provide a replacement, partial refund, full refund, or another appropriate resolution.

Change of Mind

Because our meals are prepared fresh based on weekly customer orders, we generally cannot provide refunds for change-of-mind cancellations made after the Saturday 12 PM order cutoff or once preparation has begun.

This does not limit any rights you may have under applicable consumer-protection laws.

Missed or Failed Delivery

If an order cannot be delivered because of an incorrect address, unavailable recipient, or other circumstances caused by the customer, a refund may not be available.

If a delivery cannot be completed due to an issue on our side, we will work with you to provide an appropriate resolution.

How to Request a Refund

To request a refund or report an issue with your order, contact Grab A Bite Online through the contact details provided on grababite.online.

Please include your order number and a description of the issue. We may request additional information or photographs where necessary.

Contact

For questions about refunds, cancellations, or orders, please contact us through grababite.online.

Grab A Bite Online may update this policy from time to time. The “Last updated” date reflects the most recent version.