Shipping policy

Grab A Bite Online (“Grab A Bite,” “we,” “us,” or “our”) prepares and delivers food orders placed through grababite.online. This policy explains how delivery works and what to expect after placing an order.

Delivery

We deliver to selected areas based on the delivery address provided at checkout. Delivery availability and fees may vary depending on your location and the order.

Please make sure your delivery address, contact number, and any access instructions are accurate.

Delivery Times

We provide an estimated delivery time when you place your order. Delivery times may vary due to order volume, traffic, weather, preparation times, or other circumstances outside our control.

We will make reasonable efforts to keep you informed if there is a significant delay.

Receiving Your Order

Please ensure someone is available to receive the order at the delivery address.

If we cannot complete delivery because the address is incorrect, access is unavailable, or nobody is available to receive the order, additional delivery arrangements or charges may apply.

Missing or Incorrect Items

If your order is missing an item or you receive something different from what you ordered, please contact us as soon as possible with your order number and details of the issue.

We may provide a replacement, refund, credit, or another appropriate resolution.

Food Quality

If your order arrives damaged, spoiled, or otherwise unsuitable, please contact us promptly after delivery. We may request photographs or other information to help us investigate.

Cancellations

Because food may be prepared specifically for your order, cancellations may not be possible once preparation has started. Contact us as soon as possible if you need to cancel an order.