Terms of service
Last updated: August 26, 2026
Welcome to Grab A Bite Online. These Terms of Use (“Terms”) govern your use of grababite.online and your purchase of meals and other products through our website.
By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website or place an order.
1. Our Service
Grab A Bite Online provides freshly prepared meals that customers can order online for delivery.
Our menu is updated weekly, with a new menu generally released on Tuesday.
We do not require a subscription. Customers can choose their meals and package each week and place an order when they wish.
2. Ordering
To place an order, you must provide accurate information, including your name, contact details, delivery address, and payment information.
Orders for the upcoming week's delivery must be placed before our Saturday 12 PM cutoff.
Orders received after the cutoff may be processed for the following week's delivery.
We reserve the right to refuse or cancel an order where necessary, including where a product is unavailable, payment cannot be processed, or we are unable to deliver to the provided address.
3. Payment
Payment is required when you place your order unless otherwise stated.
Payments are processed through the payment methods made available at checkout. We do not store complete payment card details on our own systems.
By submitting an order, you authorize the applicable payment provider to process the amount shown at checkout.
4. Pricing and Availability
We make reasonable efforts to ensure that product descriptions, prices, meal options, and availability displayed on the website are accurate.
Prices and menu items may change from time to time.
If an error affects an order you have placed, we may contact you to correct the issue or, where appropriate, cancel the affected order and provide a refund.
5. Delivery
Our standard weekly delivery takes place on Monday between 12 PM and 5 PM.
Delivery is available only in selected areas. Any applicable delivery fee will be shown during checkout.
Customers are responsible for providing an accurate delivery address and ensuring that someone is available to receive the order.
For more information, please see our Shipping & Delivery Policy.
6. Cancellations and Refunds
Because meals are prepared fresh based on weekly orders, cancellations or changes may not be possible after the Saturday 12 PM cutoff.
If you need to cancel or change an order, please contact us before the cutoff.
Refunds may be available for qualifying circumstances, including missing items, incorrect orders, fulfillment issues, or food-quality problems.
Please see our Refund & Cancellation Policy for full details.
7. Food and Allergens
Our meals may contain or come into contact with common allergens.
Customers are responsible for reviewing available ingredient and allergen information before placing an order and informing us of relevant dietary requirements where requested.
While we take reasonable precautions when preparing meals, we cannot guarantee that our meals are completely free from allergens or cross-contamination.
If you have a severe food allergy or specific dietary requirement, please contact us before ordering.
8. Website Use
You agree to use grababite.online only for lawful purposes.
You may not:
- Attempt to interfere with or disrupt the website.
- Use the website for fraudulent purposes.
- Access accounts or information that do not belong to you.
- Copy, reproduce, or misuse our website content without permission.
- Use automated systems to interfere with the operation of the website.
We may suspend or restrict access where we reasonably believe the website is being misused.
9. Intellectual Property
The Grab A Bite Online name, branding, logos, photographs, written content, graphics, website design, and other materials on the website belong to Grab A Bite Online or are used with permission.
You may not reproduce, distribute, modify, or commercially use our content without our permission.
10. Third-Party Services
Our website may rely on third-party services for functions such as payment processing, website hosting, communications, analytics, and delivery.
Those services may have their own terms and privacy policies. We are not responsible for the independent practices of third-party service providers.
11. Website Availability
We aim to keep grababite.online available and operating properly, but we cannot guarantee that the website will always be available, uninterrupted, or error-free.
We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.
12. Limitation of Liability
To the extent permitted by applicable law, Grab A Bite Online will not be responsible for losses arising from circumstances outside our reasonable control, including delivery delays caused by traffic, weather, technical failures, or other unforeseen events.
Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.
The “Last updated” date at the top indicates the most recent version.
Your continued use of grababite.online after changes are posted constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the applicable laws of South Africa.
Any disputes will be handled in accordance with applicable South African law and consumer-protection requirements.
15. Contact Us
If you have questions about these Terms or an order, please contact Grab A Bite Online through the contact information provided on grababite.online.
Grab A Bite Online
Website: grababite.online
Email: info@grababite.online